How Do I Cancel My Webflow Subscription Before Deleting My Account?

Webflow is a popular web design platform that offers a range of subscription plans to suit various needs and budgets. However, there may come a time when you decide to cancel your Webflow subscription or even delete your account altogether. This article will guide you through cancelling your Webflow subscription before deleting your account to ensure a smooth transition.

Understanding Your Webflow Subscription

Before you proceed with cancelling your Webflow subscription, it’s essential to understand the type of subscription you have:

  1. Site plans: Site plans are associated with individual websites and include features such as custom domains, SSL certificates, and hosting.
  2. Account plans: Account plans provide access to Webflow’s premium features, such as team collaboration, client billing, and additional project slots.

Cancelling Webflow Site Plans

To cancel a site plan associated with a specific website, follow these steps:

  1. Log in to your Webflow account and navigate to the project dashboard of the website you wish to cancel the plan for.
  2. Click on the “Settings” tab and then select the “Billing” tab within the settings page.
  3. Locate the “Cancel plan” button in the “Current plan” section and click on it.
  4. Confirm your decision to cancel the plan and follow any additional prompts.

Once you’ve cancelled the site plan, your website will be downgraded to a free Webflow plan, which may result in losing certain features, such as custom domains and SSL certificates.

Cancelling Webflow Account Plans

If you have an account plan and wish to cancel it, follow these steps:

  1. Log in to your Webflow account and navigate to your Account Settings page.
  2. Click on the “Billing” tab.
  3. Locate the “Cancel plan” button in the “Current plan” section and click on it.
  4. Confirm your decision to cancel the plan and follow any additional prompts.

Cancelling your account plan will remove your access to premium features but will not result in deleting your account or any associated websites.

Refunds and Prorated Charges

When cancelling a Webflow subscription, it’s important to understand the refund and prorated charge policies:

  1. Refunds: Webflow does not offer refunds for unused subscription time. However, if you cancel within the first 14 days of a paid plan, you may be eligible for a refund at Webflow’s discretion.
  2. Prorated charges: If you’re downgrading your plan, you may receive a prorated credit for the unused portion of your previous plan. This credit will be applied to future charges on your new plan.

Preparing Your Webflow Websites for Subscription Cancellation

Before cancelling your Webflow subscription, it’s crucial to prepare your websites for the downgrade to a free plan:

  1. Export your websites: If you plan on hosting your websites elsewhere, be sure to export your sites before cancelling your subscription.
  2. Update domain settings: If a custom domain is connected to a Webflow site, update your domain settings to point to your new hosting provider or platform.
  3. Backup CMS content and form submissions: If your website includes CMS content or form submissions, ensure that you have backed up this data before cancelling your subscription.

Deleting Your Webflow Account

If you decide to delete your Webflow account after cancelling your subscription, be aware that this is a permanent action resulting in losing all your sites, projects, and data. To delete your Webflow account, follow these steps:

  1. Log in to your Webflow account and navigate to your Account Settings page.
  2. Click on the “Delete account” button located at the bottom of the page.
  3. Confirm your decision to delete your account and follow any additional prompts.

Before deleting your account, ensure that you have taken all necessary precautions, such as exporting your websites, transferring site ownership, and backing up essential data.

Alternatives to Deleting Your Webflow Account

Before deciding to delete your Webflow account, it’s worth exploring alternative options that may address your concerns or issues without the significant consequences associated with account deletion:

  1. Pausing your Webflow subscription: If you’re not currently using Webflow but plan to return to the platform, consider pausing your subscription instead of deleting your account. This allows you to retain access to your sites and data while reducing ongoing costs.
  2. Transferring site ownership: If you’re no longer responsible for managing a particular Webflow project, you can transfer site ownership to another user without deleting your entire account. This enables you to maintain access to your other sites and projects while ensuring a smooth transition for the website in question.
  3. Collaborating with team members: If you’re struggling to manage your Webflow projects or need additional support, consider inviting team members or collaborators to help you with your work. This can alleviate some of the challenges you may be facing and improve the overall quality of your projects.


Cancelling your Webflow subscription and deleting your account are significant decisions that can have lasting consequences. By understanding the process for cancelling your subscription, preparing your websites for the downgrade to a free plan, and considering alternative options, you can make an informed decision that best aligns with your personal and professional goals. 

Always communicate your plans with clients and collaborators to ensure a smooth transition and maintain your professional reputation.

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