Website Maintenance

Quick fixes are small tasks that take a few minutes: fixing a broken link, adjusting text, replacing an image. They’re included in all plans as part of general maintenance. If a task takes longer than 15 to 20 minutes, it comes from your included support hours (Professional and Business) or is quoted separately.

Support hours cover tasks like content updates, plugin configurations, minor design tweaks, troubleshooting, and small functional changes. Routine maintenance (updates, backups, monitoring) is handled separately and doesn’t use your hours.

We’ll let you know before we go over. You can either upgrade your plan, purchase a time block retainer, or we can quote individual tasks. We won’t bill hours without your approval.

On the Business plan, yes. Unused hours roll over month to month. On Professional, they don’t roll over, but you’re not locked into a minimum commitment either.

Starter: 48 hours. Professional: 24 hours. Business: 12 hours. For genuine emergencies (site down, security breach), we respond faster regardless of plan. Those are maximums. Over the last two years, our median first reply was 2.4 hours.

If your site is hacked while it’s on a plan, we clean it and restore it at no extra cost. It’s included in every plan. We then find how the breach happened, patch it and tighten security so it doesn’t happen again.

Yes, on Professional and Business plans. Content updates come from your included support hours. If you need regular content updates, the Business plan’s 2 hours per month is enough for most clients.

Yes, on Professional and Business plans. Ecommerce sites have additional complexity with more plugins, payment gateways, and order data, so we include ecommerce support at these tiers.

Yes, on Professional and Business plans. Multisite networks require additional care because of shared infrastructure, so we include this at the higher tiers.

Starter plans: monthly. Professional and Business: weekly. We update in a staging environment first, test for conflicts, then push to production. Critical security patches are applied immediately regardless of schedule.

If we built your site, no. If someone else built it, yes. We review performance, security, SEO and your WordPress setup, and you get a report with prioritised fixes. It costs $697 and includes 2 hours to fix anything critical. If we find bigger problems, we quote a time block to stabilise the site before your plan starts.

Yes. You can change plans at any time. We ask for 30 days’ notice for cancellations so we can hand over properly and make sure you have everything you need.

Yes. WordPress needs regular updates to stay secure, and new sites need monitoring to catch any post-launch issues. For sites we build, maintenance starts one month after launch. For sites built elsewhere, we recommend starting as soon as the health check is done.

Hosting is billed separately. We can manage your hosting through WP Engine, Cloudways, or our own infrastructure, or we can work with your existing provider. We’ll recommend the best option based on your site’s requirements.

For sites we build, we include licences for plugins in our standard stack (Beaver Builder, ACF Pro, Perfmatters and others) as part of the maintenance plan. For sites built by others, it depends on what plugins are in use. We’ll confirm during the health check.