Website Maintenance

All plans include WordPress core, theme, and plugin updates, daily offsite backups, uptime monitoring, security monitoring, malware scanning, spam filtering, and monthly reports. Professional and Business plans add support hours, ecommerce support, and performance optimisation. See the pricing table for full details.

Quick fixes are small tasks that take a few minutes: fixing a broken link, adjusting text, replacing an image. They’re included in all plans as part of general maintenance. If a task takes longer than 15-20 minutes, it comes from your included support hours (Professional and Business) or is quoted separately.

Support hours cover tasks like content updates, plugin configurations, minor design tweaks, troubleshooting, and small functional changes. Routine maintenance (updates, backups, monitoring) is handled separately and doesn’t use your hours.

We’ll let you know before we go over. You can either upgrade your plan, purchase a time block retainer, or we can quote individual tasks. We won’t bill hours without your approval.

On the Business plan, yes. Unused hours roll over month to month. On Professional, they don’t roll over, but you’re not locked into a minimum commitment either.

Starter: 48 hours. Professional: 24 hours. Business: 12 hours. For genuine emergencies (site down, security breach), we respond faster regardless of plan.

We restore your site from a clean backup and identify how the breach occurred. Hack restoration is included in all plans. We then patch the vulnerability and strengthen security to prevent it happening again.

Yes, on Professional and Business plans. Content updates come from your included support hours. If you need regular content updates, the Business plan’s 2 hours per month is usually sufficient for most clients.

Yes, on Professional and Business plans. Ecommerce sites have additional complexity with more plugins, payment gateways, and order data, so we include ecommerce support at these tiers.

Yes, on Professional and Business plans. Multisite networks require additional care because of shared infrastructure, so we include this at the higher tiers.

Starter plans: monthly. Professional and Business: weekly. We update in a staging environment first, test for conflicts, then push to production. Critical security patches are applied immediately regardless of schedule.

If we built your website, no. We already know the site and can onboard you directly. If your site was built by someone else, yes. We need to understand what we’re working with before we can take responsibility for it. The website audit costs $697 and includes 2 hours of time to address any critical issues found.

The audit reviews seven areas: design and branding, conversion optimisation, SEO and visibility, user experience, performance and speed, security, and WordPress configuration. You receive a PDF report with findings and prioritised action points.

We’ll recommend a time block to address them before starting maintenance. Common issues include outdated PHP versions, security vulnerabilities, bloated databases, and plugin conflicts. Once the site is stable, we move to ongoing care.

Yes. You can change plans at any time. We ask for 30 days notice for cancellations so we can hand over properly and make sure you have everything you need.

Yes. WordPress needs regular updates to stay secure, and new sites need monitoring to catch any post-launch issues. For sites we build, maintenance starts one month after launch. For sites built elsewhere, we recommend starting as soon as the audit is complete.

Hosting is billed separately. We can manage your hosting through WP Engine, Cloudways, or our own infrastructure, or we can work with your existing provider. We’ll recommend the best option based on your site’s requirements.

For sites we build, we include licences for plugins in our standard stack (Beaver Builder, ACF Pro, WP Rocket, etc.) as part of the maintenance plan. For sites built by others, it depends on what plugins are in use. We’ll clarify during the audit.